MEJ Support AI

Today, we’re delving into the management of tickets within the Support AI platform. Tickets are generated from various sources, such as when users raise issues on a website. These tickets contain essential details like name IDs, email, and category. To create a new ticket, users can simply click on the plus icon and input information such as the name, email, category, status, subject, attachments, priority, and a description of the issue. Once submitted, users can easily export the ticket details as a CSV file. Additionally, the platform offers a search feature that allows users to locate tickets based on category, status, and priority. This comprehensive overview provides valuable insights into the ticket management process within the Support AI platform.

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