MEJ Support AI

Today’s topic is the Knowledge Base feature in the Support AI platform. The Knowledge Base acts as a store of information to help users understand different aspects of the website. To add a new entry, users can go to the Knowledge Base section and use the plus icon to start the creation process. They will be asked to give a title, category, and description for the entry. Once added, these entries will be available on the login screen, along with the FAQ section, giving users a comprehensive resource to address minor questions without needing to contact customer support. This overview highlights the functionality and advantages of the Knowledge Base feature in Support AI.

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